Service Manager

Day shift Service Manager needed for a fast-paced, heavy-duty truck dealership. An individual must be self-motivated, organized, work well with customers, and work well under pressure situations. 

Responsibilities

•  Responsibility to manage and oversee the service department at R&R Inc. of Pa location off of 422. 
•   Instruct and assign all technicians for shop repairs 
• Answer customer phone calls, wait on walk-in customers.
• Maintain a good customer relationship by treating customers with kindness and respect.
• Open/create repair orders, process, and billing. 
•  Experience of the area and knowledge of customer base needed.
•  Conduct interviews for technicians and service department employees.
• Process transactions efficiently using the Karmak Fusion system.
• Maintain a clean and organized sales area.
•  Prepare reviews for weekly service meetings. 
• Collaborate with team members to enhance customer experience.
• Stay updated on products and services.

Qualifications

• 4 -10 years service management experience required.
• Excellent customer service skills with a friendly demeanor.
•  Help maintain the professional appearance of the service department. 
• Familiarity with inventory management practices.
• Experience with Karmak Fusion Business system is a huge plus. 
• Positive Attitude. 
•  Assist Customer and to reflect in a polite, respectable manor. 
• Effective communication skills, both verbal and written.
• Ability to work collaboratively in a fast-paced environment.

•  Competitive Wages
• Profit sharing/retirement plan
• 401 (k) with match
• Dental reimbursement program*
• Company-paid health insurance
• Insurance buyout program*
• Paid time off
• Paid training

*Certain restrictions apply